ContactLint Refund Policy

Last updated: October 19, 2026

Unused credits, within 14 days

You can get a refund for credits you have not used, if you ask within 14 days of buying the pack. Each credit pack and each auto-reload is a separate purchase with its own 14 days.

How the amount is worked out. Unused credits from a pack are the credits from that pack still on your key, up to the pack size. The refund is that share of what you paid. Example: you bought 25,000 credits for $35 and 15,000 are still unused, so you get 15,000 / 25,000 of $35, which is $21.00.

Not refundable

• Credits already used.
• Packs bought more than 14 days ago.
• The 100 free checks each month, which cost nothing.
• Referral credits, which have no cash value.

Email checks whose DNS lookup fails (reason dns_error) are not charged in the first place.

Deleting your account

Deleting a key ends its unused credits at once. If you are within 14 days of a purchase, ask for your refund before you delete, or email us with your key prefix within those 14 days and we will still refund the unused credits recorded at deletion.

How to ask

Email support@contactlint.com from any address with your key prefix (the first 12 characters of the key) and the purchase date. We issue refunds in Stripe, usually within 5 business days. When the refund goes through, the matching credits come off your key automatically.

How refunds are paid

To the original card through Stripe. Your bank decides how long it takes to show, usually 5 to 10 business days.

Chargebacks

Please email us first. If a dispute is decided against us, that pack's credits are removed from the key. If you dispute an auto-reload charge, auto-reload turns off and the saved card is removed.